Our Customers

Without you the customer we are not going anywhere.
The top sales people in our company are our past customers; there is no better advertising than a referral from a past customer.
Our business has been built on this philosophy.
If we do a gas barbecue line for you this year we want to come back and install a fireplace, heater, gas range, etc. if needed in the future.
If a relative or neighbour needs gas work done we want to do the job for them as a result of your recommendation.
There are a lot of our customers who have been dealing with us for over 25 years.
With that in mind we know that you are not going to pass our name on to a co-worker or friend unless we have done an exceptional job.
If you’re not happy with our work we have lost your possible recommendation forever.
A lot of companies do not like what they consider picky customers. You want your job done properly to your standards.
We have found that customers that some would consider difficult are usually end up being our best source of referrals.
We have had many repeat customers for over 20 years. We have worked with a lot of the same contractors for over 25 years.
They appreciate just making one phone call and we take care of the rest of the job, schedules, permits, inspections etc.
They can get on with their work and not have to worry about their customer being unhappy.

“Thnxs again Rick, you and your team were quick, professional did a great job. I was happy I found you and didnt go with another company to wait the 3 months for delivery and then pay more.”

Hi Rick,

Just wanted to say thank you very much for another wonderful job completed. I absolutely love the fire table, it looks great and I thank you very much for your patience with the timing of the install. Both the installation of a new furnace last year and the fire table this year went extremely well, and as always I was very pleased with your crew. They are always very professional and knowledgeable


Jesse was a pleasure to deal with. We will recommend Protech to all my friends needing a garage heater or any gas work done.


We are SO pleased with the service we received from you and your staff. Your technician Sterling was very helpful and informative about our installation. I just want to say that he is a great asset to your organization. I will not hesitate to pass your information along to anyone requiring the services you provide.

Again, many thanks to you, Jesse and Sterling


“Rick, thanks for the conversations we have had lately with respect to Protech Gasfitting. I had a generator installed on my back deck and the gas fitting was done by Jesse at Protech. It involved a line of about 25 ft. and with some tricky installation around and under the deck. The work done by Jesse was First Class! Jesse is professional and answered all of the questions I had. The City of Calgary came to inspect the work and asked who installed the gas line. When I told him it was Protech his comment was that Protech does excellent work. Of course it passed inspection with flying colours. Thanks again for the great customer service.”



Thanks again – the guys did a clean job and everything works great!
Thanks for the quick turn around and quality service.


Hi Rick,

I just wanted to say thanks again. I was really pleased with the level of customer service I received, both from yourself and your technician, from start to finish. It was great to work with you guys.



Hi Rick,

We were very impressed by the work Kevin and his co-worker did,
(Furnace, Air conditioner, Garage heater)
Kevin was very informative and obliging and they always cleaned up after themselves.

Please give them our thanks.
I will certainly recommend you.

Thank you so much,

Hi Rick,

Just a quick “Thank you”! Very impressed and happy customer!
Sterling was here on time and completed everything very quickly and easily.
The price was as quoted and I will definitely recommend Protech to everyone.
Thanks for your help & great level of service. It is very much appreciated.
Enjoy your Monday,


Hey there, just wanted to say thank you.
Your guys were so nice and got the job done quickly.


I had a gas line put into my house for a gas bar-b-cue by Protech. The installer had to enter my home while I was at work. There was no mess or evidence that anyone had been there. It was so well done that I didn’t even realize it had been installed. They took care of the permits and inspection, so it was completely hassle free. The work was done exactly as described and works great. I would definitely recommend Protech Plumbing.

With gratitude,
Dr. Tony

Your guys did a great job/ I’m very happy and they were so friendly

We were very happy with the service and the guy who came was very polite and helpful. We have a few properties around the city and look forward to working with you again in the future.


Inspection passed no words to describe how happy I am with your service, will be recommending you to everyone I know.

Hi Rick,

Thank you so much, I really like the fireplace it looks beautiful, and your customer service was impeccable. Please send you your final invoice at your earliest convenience.

Kind regards,

Hi Rick,

I have just paid the attached invoice through Paypal.

Thank you for providing such a great service. Your team (Kevin and James) and yourself were knowledgeable and extremely efficient. Best service we have had from a contractor in a long time and we appreciate that you all take pride in your business.



Just wanted to let you know how impressed I am with the work done for me. I will definitely refer you to others.


Your tech did a great job – all the above ground stuff looks really sharp. Thank you for a great job and accommodating my timelines. Really appreciated.

Hi Rick

I wanted to let you know how impressed I was with the Kevin and James, and installation of the garage furnace. The guys were fast, efficient and professional leaving behind a neat and tidy install. I was very impressed and will recommend you to others in the future without hesitation.

Hey Rick

Just wanted to thank you and Jesse. He did a great job and everything works and looks awesome! I will definatly recommend your company to others and come to you for all my plumbing needs.

Thank you

Hi Rick,

I just wanted to say that Jesse did a great job with the Gas Line Extension. Very professional and high quality work.

I was also wondering if you have an Uptown Fire Table in stock and how much you sell them for. I am leaning toward getting one of these after moving some furniture around and finding space.


Thanks for sending your guys, they were great. Kevin & James installed the dryer quickly, and then did a great job on the BBQ gas line. And they were right on time as well.

Will keep you company in mind for when we replace our fireplace and any other plumbing stuff. And I will make sure xxxx Builders is aware of the service I got.

Have a great day.

Hi Rick,

I would like to thank you and your technicians for the work well done.

It was hassle-free.

Thanks again,

Rick, we wanted you to know that we were very impressed with Jesse’s work. My husband likes things done to perfection and Jesse did that. Jesse is a hard worker, polite and even doesn’t mind if someone watches and asks questions.

Thanks so much for everything! I was very impressed with the service and professionalism of your team. I will be definitely referring you onto my friends!

I would like to send this note of thanks to Protech Gas-fitting & Plumbing. After soliciting three separate quotes we settled on Protech to perform the work we required. It was obvious right from the very beginning that Protech stood apart from the rest. Rick Kirkland responded within only a few hours to our request for information, even though my request was after hours.

Not only was Protech Gas-fitting prompt with their reply but they were incredibly detailed, explaining every requirement as well as the cost of each step c/w materials. We were able to arrange for the work to be performed within just a few days. Outstanding service already!

Today, the service person (Sterling) arrived on time, fully prepared to perform the work. This service person exemplified the professional services of Protech Gas-fitting. Sterling as well dressed, polite and explained exactly what was required. Once completed he also explained the shutoff valves and showed us the work he did from one end to the other. I am also a tradesperson and can assure you that the work Sterling did was done in a timely and professional manner. Every connection as well as the positioning of the gas line, was neat and clean.

He also scheduled our City Inspection before leaving.

Protech Gas-fitting & Plumbing was simply the best choice we could have made. We certainly will recommend the services of Protech to anyone we know requiring Gas-fitting service work.

It is so refreshing to know that old fashioned honesty, accuracy and efficiency although not easy to find, does still exist.

Protech Gas-fitting & Plumbing can and should be proud of their company and employees!

A very satisfied customer

Hi Rick,
I just wanted to say how happy I have been with Kevin and your service. I know we didn’t need you for much but your promptness to installing our stove and not putting in something we didn’t need is very much appreciated. I work at SAIT and there are often requests for help suggesting services for a variety of things and you will be on the top of my list when I can.
Thanks again

Rick, I just wanted to send you a quick note to let you know how pleased I am with the service I received from your company, Protech Plumbing Inc. Right from the moment I called, there was nothing about the experience that let me down. I set up the appointment with you and that was hassle free and prompt. Kevin showed up exactly when you said he would! When does that ever happen? And speaking of Kevin, he was awesome. Even with three 4 year old girls watching his every move he was professional, well organized and very clean.He explained to me everything he was doing and why. He was quick and wasted no time in getting the new log lighter valve installed. Thanks again for the exceptional service. I will have no problem at all recommending Protech Plumbing to anyone.

Hi Rick,

I just wanted to send a note of thanks for the excellent service we received on Friday. Your guy was on time, friendly, explained things very well and just generally did a good job.

Thanks very much. If anyone I know is looking for plumbing or gas fitting I will definitely recommend Protech.


Thanks for the excellent service and advice. Jessie was excellent!

Hey Rick,

The line looks great and your guys did a fabulous job. Everything from the line placement to the connectors, very professional!! Make sure you pass on the message to them. Do you know when the inspections will happen so that I can start grillin?!!!!!

Also can you send me quotes on your gas heaters with some product info on them as well.
Thanks MH

Hi Rick,

Jesse was terrific – very conscientious, personable and professional.
Many thanks for your speedy help!


Sterling did an amazing job, the line is completely hidden and comes up neatly through the deck. It looks very clean and professional. My fiancee and I are very impressed with the quality of work your company provides. I wish I would have gone with you guys on the Friday, and had my BBQ running for last weekend. I will be sure to recommend you guys to anyone who asks!
Thanks again,

Wanted to express my gratitude for the work Jesse did at my home yesterday – I haven’t been able to test the line yet, but very pleased with the process and job Jesse did.

Comment: We were in a tight spot, finding a gasfitting company to help us get our new gas stove installed. While contacting several companies by telephone and getting quotes your company responded the quickest, updated our gas system and charged us a very fair price. The gentleman who did the work, Stirling, did an outstanding job. My wife and I will be referring others to you, be assured of that!

Good Morning Rick,
I would like to set up a time to have the city inspector in. What is the best way to go about this? I also wanted to thank you for the prompt install and to let you know that your staff are very professional. I wouldn’t hesitate to use you again and to let my friends know the level of service you offer. You should be proud of your company.

Hi Rick,
Just to say THANK YOU for getting the EMPIRE Heater installed before the weather turned colder. The heater works just great, and I have used it for my piano work. And also, I was concerned about the pilot light not blowing out. It has not gone out even though we had about one of the most wicked winds we will likely ever get. It was that south wind we all remember. All went well, and THANKS again for your fantastic work and a great heater.

I have built and managed a few companies and understand the importance of service. I was impressed.

As for pricing, you were very competitive but what attracted me to your company was (a) the promptness of your reply and (b) the detailed manner in which you explained your pricing structure. You were completely transparent. I don’t look for the cheapest quote. I look for what I deem to be transparency and integrity. You immediately demonstrated both. I am very happy to say it was also well represented by Sterling.

The other companies (both well known) failed miseablyOne did not respond until I reminded them and the other was so vague with their pricing that an immediate red flag came up for me.

I will certainly tell others about your company and in fact already have.

Thank you Rick. It is great to know there are people out there willing to provide the service they market!!

Hi Rick, Just wanted to pass on my thanks for an excellent installation of my gas line. Jesse did a great job of explaining what my options were and what was going to be done. Customer Service was excellent! It’s not something that’s a given any more these days.

Hi Rick,
Stove is up and running and all set for the inspection. Just wanted to let you know what a great job Jesse did installing the gas line. Not only did he do a really nice clean setup of the plumbing, he even made sure the stove fired up and was level, cleaned up and left no trace of him being here. He definitely went over and above my expectations and I would be happy to recommend Jesse to friends or family. Thanks!

Hi Rick,
I wanted to say how professional your team member (Jessy) was when coming to my house gas fitting, and of course removing my old Electric cooktop and installing the new gas cooktop. Everything was done with a very high standard, and at no time did we have any doubt in the work. Your support in helping me make decisions was excellent especially in providing me with a Electrician to come over and re-wire at short notice. I have no hesitation of recommending you and your company to anyone.

Hi Rick,
I was very happy with the job Jesse did on my BBQ line. He left the job very clean, neat and professional. I had another quote on the job that was more than twice the cost and they said they would have to cut several holes in the ceiling and soffit to get the job done. Jesse installed it with no holes in the ceiling or soffit and the cost was less than ½ the other quote. I would definitely recommend you guys on to anyone that would require gas work.
Thank you

Hi Rick
Thank you and Jesse for everything. GREAT WORK!

Thanks so much Rick – I have to say, your guy Sterling was very professional and efficient, and we’re very pleased we went with you. Daryl will send you off a cheque, and we’ll prob. be calling you today or tomorrow to arrange for the final bits. Cheers!

Hi Rick,
Just a quick note to say thank you for the recent work completed at our home. We came across your company by way of a referral from a friend who knows one of your staff, Jessie. In short, Jessie did a brilliant job. We wanted to re-run a ling through the floor joists, install a gas line into our kitchen for a future gas range, and run a new line to the back of the house for our natural gas BBQ. Jessie was very articulate in explaining to me the ins and outs of the job as I like knowing the finer details of it all. As I said, Jessie was brilliant. Not only was he quick to do the work, efficient, and cleaned up after himself but during the process of installing the line for our BBQ, he noticed an issue with the insulation in the rim-joists of our foundation. Jessie pointed this out to us, saving us a massive headache and expense down the road had the issue gone unnoticed. Not only are we pleased with the work done and the very reasonable price to do the work, we are more than happy to spread the good word about Protech Plumbing. Should we hear about anyone in need of gas work, we’ll be referring you and your team.
Thank you again,

Hi Rick. I am very happy that I happened across your company. The quality of workmanship is exceptional and it was refreshing to have an contractor in the house who didn’t leave a mess behind. Jessie ( hope I have his name right) was very knowledgeable and pleasant
PS I have already referred a co-worker to you.

Thx Rick – I appreciated your prompt and professional service.

Just a quick note of thanks. I had my gas line installed on Friday and was impressed with the service. I appreciated the advice and professionalism!

Hi Rick,
Thanks for fitting in our bbq line install last Friday. I am sitting at home waiting for the inspector so I’ll let you know if there are any problems after he’s done. Can you give me the name of the man who came to do the job? He was very professional and taught me a lot about my fireplace. I was pretty pleased with the service. Thanks, and I will be recommending you guys if anyone asks. Oh, and the cheque is in the mail as of today! 🙂

Thnxs again Rick, you and your team were quick, professional did a great job. I was happy I found you and didnt go with ????? to wait the 3 months for delivery and then pay more.

You’re technician Sterling was very helpful and informative about our installation. I just want to say that he is a great asset to your organization.